DIRECTOR OF INFORMATION TECHNOLOGY [resubmitted 05/24/07]

The Legal Aid Bureau, Inc., a nonprofit law firm providing civil legal assistance to low-income Maryland residents, is seeking a Director of Information Technology to manage all IT operations for a 300-person organization with 13 offices across the state.

The Director of Information Technology will oversee the development, implementation, and use of technology throughout the firm, working closely with advocacy staff to assess and address user and law practice needs. Areas of responsibility include the full range of information systems and telecommunications activities, including determining user requirements, recommending practical solutions, and leading firm-wide efforts to improve the effective use of technology. This position reports to the Deputy Director for Operations and supervises all IT Unit employees. Other principal working relationships include the Executive staff, Chief and Supervising attorneys, all system users, and vendors and consultants.

We are accepting applications until the position is filled. The salary is approximately $90,000 commensurate with experience.

Primary Duties and Responsibilities:

1. Manage the deployment, monitoring, maintenance, development, upgrade, and support of all IT systems, including servers, PCs, operating systems, telephones, software applications, and peripherals.

2. Provide expertise and support during systems upgrades, installations, conversions and file maintenance.

3. Oversee systems development and enhancement and the integration of new systems with existing systems.

4. Work with advocacy staff to develop strategies and plans to enhance client services, improve user effectiveness, and foster innovation.

5. Communicate regularly with executive management and all users of information services and systems.

6. Manage IT staff, including hiring, training, evaluation, guidance, discipline and discharge.

7. Develop the IT staff to meet the changing needs of users, groups and offices; new projects and technologies; and varying staff strengths.

8. Develop standard operating procedures and best practices, including providing written protocols and guidance to IT staff and to end-users.

9. Ensure the creation and maintenance of all written documentation, including system and user manuals, license agreements, and documentation of modifications and upgrades.

10. Oversee provision of end-user services, including help desk and technical support services.

11. Keep current with the latest technologies and determine what new technology solutions and implementations will meet business and system requirements.

12. Manage financial aspects of the IT Division, including purchasing, budgeting, and budget review.

13. Develop and implement all IT policies and procedures, including those for architecture, security, disaster recovery, standards, purchasing, and service provision.

14. Manage servers, security solutions, network hardware and equipment.

15. Manage telecommunications infrastructure and development plans, projects, policies and procedures.

16. Negotiate and administer vendor, outsourcer, and consultant contracts and service agreements.

17. Support the Legal Aid Bureau’s overall mission and follow all standards, policies, procedures, and confidentiality guidelines.

Qualifications: A Bachelor’s degree in computer science or equivalent education and experience, along with advanced technical or managerial credentials, including PMP, CISM, preferred. Ten or more years of progressive IT experience, including experience in a multi-office environment. Experience in working with non-profits and/or legal services organizations preferred. Demonstrated ability to lead a team of technical staff, to work with the Executive Management of an organization, and to manage multiple concurrent projects. Excellent verbal and written communication skills. Ability to meet deadlines, to conduct and direct research into IT issues and products, and to take initiative in the development and completion of projects. Strong project management, organizational and time management skills. Excellent problem-solving, analytical and evaluative skills.

Please forward a cover letter and resume by email to pstillman@mdlab.org or regular mail to:

Phillip Stillman Chief of Human Resources

Legal Aid Bureau, Inc.