This set of evaluation instruments is designed to assist TIG grantees that use video conferencing to provide clients with training, legal advice, and/or direct representation services.
PLEASE NOTE: These instruments were revised slightly in September 2003. They are currently being tested by programs.
Overview Document
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| Evaluation Components |
Purposes |
Instruments |
| #1: Technology Inputs |
Outreach To examine your program’s efforts to market and publicize your videoconferencing services. |
Outreach 
Client
Videoconferencing Outreach Checklist |
Accessibility To examine whether the videoconferencing equipment is located in areas where the targeted client population can access it and if it is accessible to persons with disabilities. |
Accessibility |
|
Usability To examine whether targeted users are able to use the videoconferencing equipment and get help if needed. |
Usability |
|
| #2. Actual Use of the Technology |
To examine whether targeted population is using the videoconferencing equipment. |
|
| #3. User Satisfaction with the Technology |
To examine whether users are satisfied with the videoconferencing equipment. |
|
| #4. Outcomes from Use of the Technology |
To examine whether the videoconferencing equipment provides legal advice/legal representation access to targeted users. |