Website-Based Client Legal Services
A large number of TIG grantees are developing websites that provide low-income persons with access to information and resources to assist them in solving their legal problems. The information and resources cover three broad areas:
- Community Legal Education Resources: materials, resources and tools that will strengthen users’ knowledge of the legal system, legal processes, and their legal rights and/or materials, resources and tools that provide help in a particular legal area (i.e., family law, tenant law, bankruptcy law).
- Pro Se Resources: resources and tools, including forms, to help users represent themselves in court or in administrative proceedings.
- Referrals: web-based links and other information that refer users to other sources of help including service providers (legal and non-legal) and pro bono attorneys.
PLEASE NOTE: These instruments were revised in August 2003 after being tested by programs.
Overview Document
[ |
| Evaluation Component |
Purpose |
Instruments |
| #1:
Technology Inputs |
Outreach To examine your program’s efforts to market and publicize your website. |
Outreach |
Usability To examine whether targeted users are able to easily use the website. |
Usability |
|
Design To examine whether the design of your website meets your design standards. |
Design |
|
Content To examine whether new content you are posting on the website meets your content standards |
Content |
|
Access To examine some components of website accessibility. |
Access |
|
| #2.
Use of the Technology |
To examine the usage of your website. |
|
| #3.
User Satisfaction with the Technology |
To examine whether users (client and/or community provider) are satisfied with the website. |
|
| #4. Outcomes from Use of the Technology |
To examine whether users believe the website met their needs (helped them find services, increased their knowledge, helped them get results). |
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